Please read these Terms and Conditions (“Terms”) carefully before using the services provided by Amasam Investments. By accessing or using our website, placing an order, or engaging with our services, you agree to be bound by these Terms.
-
- Orders and Payment:
1.1. Orders: You may place an order through our website or by contacting us via phone call, text, or WhatsApp. By placing an order, you agree to purchase the selected products at the specified price.
1.2. Payment: Payment for the ordered products is due at the time of purchase. We accept various payment methods, including cash on delivery, bank transfers, and mobile money transfers.
2. Product Availability and Pricing:
2.1. Product Availability: We strive to ensure that the products displayed on our website are available for purchase. However, product availability may be subject to change without notice. In case a product becomes unavailable after you have placed an order, we will notify you and provide alternatives or a refund.
2.2. Pricing: We make every effort to ensure accurate pricing information. However, errors may occur. In the event of a pricing error, we reserve the right to cancel or refuse any orders placed for products listed at an incorrect price.
3. Delivery:
3.1. Free CBD Delivery: We offer free delivery within the Nairobi CBD. Our delivery team will make every effort to ensure your order is delivered promptly to the provided address.
3.2. Upcountry Delivery: For deliveries outside the Nairobi CBD, a delivery fee of Kes 300 will apply. Please note that delivery times may vary depending on your location. We will provide an estimated delivery time upon confirmation of your order.
3.3. Delivery Delays: While we strive to deliver your order in a timely manner, unforeseen circumstances such as weather conditions, traffic, or other external factors may cause delays. We appreciate your understanding and patience in such situations.
4. Returns and Refunds:
4.1. Return Policy: If you are not satisfied with your purchase, you may return the product within seven (7) days of delivery, provided it is in its original condition and packaging. Please contact our customer service team to initiate the return process.
4.2. Refunds: Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, we will initiate the refund to your original payment method within a reasonable timeframe.
5. Intellectual Property:
5.1. All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of Amasam Investments and protected by copyright laws. You may not reproduce, distribute, modify, or exploit any content without our prior written consent.
6. Limitation of Liability:
6.1. Amasam Investments shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the use or inability to use our products or services.
6.2. We strive to provide accurate and up-to-date information. However, we do not warrant or guarantee the completeness, accuracy, or reliability of any information on our website.
7. Governing Law and Jurisdiction:
7.1. These Terms shall be governed by and construed in accordance with the laws of Kenya. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Kenya.
By accessing or using our services, you acknowledge that you have read, understood, and agree to comply with these Terms and Conditions. If you do not agree with any part of these Terms, please refrain from using our website or engaging with our service